Terms of service

Terms of Service – Cloteline

Last updated: May 18, 2026

Overview

This website is operated by Cloteline. Throughout the site, the terms “we”, “us”, and “our” refer to Cloteline.

Cloteline provides this website, including all related information, products, tools, and services available through the site, subject to your acceptance of these Terms of Service (“Terms”).

By accessing our website or purchasing from our store, you agree to be bound by these Terms, as well as any additional policies referenced on this website.

If you do not agree to these Terms, you should not access or use our Services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer products and services online.

1. Eligibility & Use of Services

By using this website, you confirm that:

  • You are at least the age of majority in your country or region of residence
  • Or you have permission from a parent or legal guardian

You agree not to:

  • Use our Services for unlawful purposes
  • Violate applicable laws or regulations
  • Transmit malware, viruses, or harmful code
  • Copy, reproduce, resell, or exploit any part of the website or Services without written permission

We reserve the right to suspend or terminate access to the Services if these Terms are violated.

2. General Conditions

We reserve the right to refuse service to anyone at any time where necessary to protect our business, customers, or Services.

Certain information may be transferred across networks and adapted to technical requirements. Payment information is always encrypted during transmission.

Headings used in these Terms are included for convenience only and do not limit or affect interpretation.

3. Product & Service Information

We make every effort to present accurate product descriptions, pricing, and availability information.

However, we do not guarantee that all content on the website is always complete, current, or error-free.

We reserve the right to:

  • Correct errors or inaccuracies
  • Update product information
  • Modify or discontinue products or Services without prior notice

4. Pricing & Availability

Prices for products may change without notice.

Product availability may vary and certain items may become unavailable at any time.

We reserve the right to limit or refuse orders where necessary, including in cases involving suspected fraud, pricing errors, or unauthorized transactions.

5. Orders & Payments

By placing an order, you agree that:

  • All information provided is accurate and complete
  • You are authorized to use the selected payment method

All transactions are processed securely through trusted payment providers.

We reserve the right to cancel or refuse orders if fraudulent, suspicious, or unauthorized activity is detected.

6. Shipping & Delivery

Shipping times and delivery estimates are provided for informational purposes only and may vary depending on location, carrier operations, customs processing, or external factors.

Additional details regarding shipping and delivery are available in our Shipping Policy.

7. Returns & Refunds

Customers may request returns or refunds in accordance with our Refund Policy.

Please review our Refund Policy for complete details regarding eligibility, return conditions, and processing times.

8. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy.

We implement reasonable security measures designed to protect customer information and payment data.

9. Intellectual Property

All content available on this website, including text, graphics, logos, images, product descriptions, branding, and design elements, is the property of Cloteline or its licensors and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, Cloteline shall not be liable for indirect, incidental, or consequential damages arising from the use of our Services or products.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer laws.

11. Third-Party Services & Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

12. Changes to These Terms

We may update these Terms of Service periodically to reflect operational, legal, or technical changes.

Updated versions will be published on this page with a revised “Last updated” date.

Continued use of the website after updates are posted constitutes acceptance of the revised Terms.

Contact Information

For questions regarding these Terms of Service, please contact:

Cloteline
Email: support@cloteline.com
Phone: +44 7737 140053


Business Information

Cloteline is an online fashion store operated from Morocco.

Business Operations

DR LAMSSASSA OUNAGHA
ESSAOUIRA 44000
Morocco

Operational & Fulfillment Support

Operational support for certain logistics and fulfillment services is provided through QUEECOMM LTD, a company registered in England and Wales under company number 16782874.

Registered Office:
2 Frederick Street
Kings Cross
London WC1X 0ND
United Kingdom

We are committed to delivering your order quickly, securely, and with complete peace of mind.