Refund policy

Return & Refund Policy – Cloteline

At Cloteline, we are committed to providing high-quality products and a transparent customer experience.

If you are not satisfied with your purchase, you may request a return, exchange, or refund under the conditions outlined below.

1. Returns & Exchanges

You have 30 days from the date of delivery to request a return or exchange.

To be eligible, items must be:

  • Unworn
  • Unwashed
  • Undamaged
  • In original packaging with all tags attached

Items that are used, damaged, or incomplete cannot be accepted for return.

2. Return Process

To initiate a return or exchange, please contact our customer support team:

📧 Email: support@cloteline.com
📞 Phone: +44 7737 140053

Please include:

  • Order number
  • Item(s) you wish to return
  • Reason for return

Once approved, our team will provide:

  • Return address
  • Step-by-step instructions

Return shipping costs are the responsibility of the customer, except in cases of:

  • Defective items
  • Incorrect items sent

3. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

Approved refunds are processed within 2–5 business days via the original payment method.

Original shipping fees are non-refundable unless the item was incorrect or defective.

4. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately.

In such cases, Cloteline will cover:

  • Return shipping costs
  • Replacement or full refund of the item

5. Contact Information

📧 Email: support@cloteline.com
📞 Phone: +44 7737 140053

6. Business Information

Cloteline is an online fashion store operated from Morocco.

Business Operations

DR LAMSSASSA OUNAGHA
ESSAOUIRA 44000
Morocco

Operational & Fulfillment Support

Operational support for certain logistics and fulfillment services is provided through QUEECOMM LTD, a company registered in England and Wales under company number 16782874.

Registered Office:
2 Frederick Street
Kings Cross
London WC1X 0ND
United Kingdom

We are committed to delivering your order quickly, securely, and with complete peace of mind.