Refund policy
Return & Refund Policy – Cloteline
At Cloteline, we are committed to providing high-quality products and a transparent customer experience.
If you are not satisfied with your purchase, you may request a return, exchange, or refund under the conditions outlined below.
1. Returns & Exchanges
You have 30 days from the date of delivery to request a return or exchange.
To be eligible, items must be:
- Unworn
- Unwashed
- Undamaged
- In original packaging with all tags attached
Items that are used, damaged, or incomplete cannot be accepted for return.
2. Return Process
To initiate a return or exchange, please contact our customer support team:
📧 Email: support@cloteline.com
📞 Phone: +44 7737 140053
Please include:
- Order number
- Item(s) you wish to return
- Reason for return
Once approved, our team will provide:
- Return address
- Step-by-step instructions
Return shipping costs are the responsibility of the customer, except in cases of:
- Defective items
- Incorrect items sent
3. Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds are processed within 2–5 business days via the original payment method.
Original shipping fees are non-refundable unless the item was incorrect or defective.
4. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately.
In such cases, Cloteline will cover:
- Return shipping costs
- Replacement or full refund of the item
5. Contact Information
📧 Email: support@cloteline.com
📞 Phone: +44 7737 140053
We are committed to delivering your order quickly, securely, and with complete peace of mind.