Privacy policy
Privacy Policy – Cloteline
Last updated: May 18, 2026
Introduction
Cloteline operates this website and online store, including all related products, services, features, and content provided through our platform (the “Services”).
This store is powered by Shopify, which enables us to provide our e-commerce services securely and efficiently.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or communicate with us.
By using our Services, you agree to the practices described in this Privacy Policy.
1. Personal Information We Collect
We may collect the following information when you use our Services:
Contact Information
- First and last name
- Billing and shipping address
- Phone number
- Email address
Payment Information
- Payment details
- Transaction confirmations
Account Information
- Account preferences and settings
- Login credentials (if applicable)
Order & Shopping Information
- Products viewed
- Cart and wishlist activity
- Purchases, returns, and exchanges
- Order history
Customer Support Communications
- Messages sent to our support team
- Feedback or inquiries submitted through our website
Device & Usage Information
- IP address
- Browser and device information
- Website interactions and browsing activity
2. How We Collect Information
We collect information:
Directly From You
When you:
- Place an order
- Create an account
- Contact customer support
- Subscribe to updates or newsletters
Automatically
Using cookies and similar technologies when you browse our website.
From Third Parties
Including:
- Payment providers
- Shipping partners
- Analytics and marketing providers
3. How We Use Your Information
We use personal information to:
Provide Our Services
- Process and deliver orders
- Process payments
- Manage returns and exchanges
- Provide customer support
Improve Customer Experience
- Personalize your shopping experience
- Improve our website and services
Marketing & Communications
- Send updates, promotions, and newsletters
- Inform you about new products or offers
You can unsubscribe from marketing emails at any time.
Security & Fraud Prevention
- Protect transactions
- Prevent fraudulent or unauthorized activity
Legal Compliance
- Comply with applicable laws and regulations
4. Sharing Your Information
We may share information with trusted third parties necessary to operate our business, including:
- Shopify
- Payment providers
- Shipping and logistics partners
- Website hosting and analytics providers
We may also disclose information when required by law or during a business restructuring or transfer.
5. Shopify
Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell products and services.
Learn more about Shopify’s privacy practices here:
6. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage users to review their respective privacy policies.
7. Children’s Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from minors.
8. Data Security & Retention
We implement appropriate security measures designed to protect your personal information.
We retain information only for as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
9. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access your information
- Correct inaccurate data
- Request deletion of your data
- Object to certain data processing activities
To make a request, please contact us using the information below.
10. International Data Transfers
Your information may be processed outside your country of residence.
Where required, appropriate safeguards are implemented to protect personal data during international transfers.
11. Changes to This Policy
We may update this Privacy Policy periodically.
Any updates will be published on this page with a revised “Last updated” date.
Contact Information
For questions regarding this Privacy Policy or your personal information, please contact:
Cloteline
Email: support@cloteline.com
Phone: +44 7737 140053
Business Information
Cloteline is an online fashion store operated from Morocco.
Business Operations
DR LAMSSASSA OUNAGHA
ESSAOUIRA 44000
Morocco
Operational & Fulfillment Support
Operational support for certain logistics and fulfillment services is provided through QUEECOMM LTD, a company registered in England and Wales under company number 16782874.
Registered Office:
2 Frederick Street
Kings Cross
London WC1X 0ND
United Kingdom
We are committed to delivering your order quickly, securely, and with complete peace of mind.